privacy policy, refund/ return policy and terms and conditions
Privacy Policy
This Privacy Policy governs the manner in which Highervibe-Wellness collects, uses, maintains, and discloses information collected from users (each, a “User”) of the highervibe-wellness.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Highervibe-Wellness.
1. Information Collection
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities.
2. Information Use
We may collect and use Users’ personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
3. Information Protection
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
4. Sharing Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
5. Compliance with Laws
We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
6. User Rights
Users have the right to request access to, correction of, or deletion of their personal information held by us. Users can exercise these rights by contacting us using the contact information provided below.
7. Changes to this Privacy Policy
Highervibe-Wellness has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
8. Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree with this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
9. Contacting Us
[Your Address]
[City, State, Zip Code]
[Phone Number]
[Email Address]
Return Policy
Thank you for shopping at HigherVibe Wellness! We strive to provide you with high-quality CBD products to enhance your well-being. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.
30-Day Satisfaction Guarantee:
We offer a 30-day satisfaction guarantee on all our CBD products. If you are not completely satisfied with your purchase within 30 days of receiving it, you may return it for a full refund or exchange.
Conditions for Returns:
To be eligible for a return, please ensure that:
- The product is unused and in the same condition as you received it.
- The product is in its original packaging.
- You have proof of purchase, such as your order number or receipt.
Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at support@highervibe-wellness.com within 30 days of receiving your order to request a return authorization.
- Our team will provide you with instructions on how to return the product.
- Pack the product securely in its original packaging.
- Ship the product back to us at the address provided by our customer support team.
Refunds:
Once we receive your returned item, our team will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs unless the return is due to our error.
Exchanges:
If you wish to exchange your product for another item, please contact our customer support team. We will guide you through the exchange process and assist you in placing a new order.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at support@highervibe-wellness.com. We will arrange for a replacement or refund as necessary.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please contact our customer support team at support@highervibe-wellness.com. We’re here to help!
Policy Updates:
HigherVibe Wellness reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing HigherVibe Wellness. We appreciate your trust in our products and services.
Terms and Conditions
Welcome to HigherVibe Wellness! These Terms and Conditions govern your use of the website highervibe-wellness.com and your purchase of products from our online store. By accessing or using our website and purchasing products from us, you agree to comply with these Terms and Conditions.
1. Website Use:
You must be at least 18 years old to use our website and purchase products.
You agree to provide accurate, current, and complete information when making a purchase or registering an account on our website.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account.
We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
2. Product Information:
We make every effort to display accurate product information on our website. However, we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.
The information provided on our website is for general informational purposes only and should not be considered medical advice. Consult with a healthcare professional before using any of our products, especially if you have any medical conditions or concerns.
3. Ordering and Payment:
By placing an order on our website, you agree to pay the full price of the products ordered, including any applicable taxes and shipping fees.
We accept various payment methods, including credit/debit cards, PayPal, and other payment options as specified on our website.
Orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason at any time.
4. Shipping and Delivery:
We strive to process and ship orders promptly, usually within 1-2 business days. However, shipping times may vary depending on your location and other factors beyond our control.
We are not responsible for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to natural disasters, weather conditions, or carrier delays.
5. Returns and Refunds:
Our return policy is outlined separately on our website. By purchasing products from us, you agree to abide by our return policy.
We reserve the right to refuse returns or refunds if the product is not returned in its original condition or if it does not meet our return policy criteria.
6. Intellectual Property:
All content on our website, including text, graphics, logos, images, videos, and software, is the property of HigherVibe Wellness or its licensors and is protected by copyright and other intellectual property laws.
You may not reproduce, distribute, modify, display, perform, or otherwise use any content from our website without our prior written consent.
7. Limitation of Liability:
To the fullest extent permitted by applicable law, HigherVibe Wellness shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or the purchase of products from us.
In no event shall our total liability exceed the total amount paid by you for the products purchased from us.
8. Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of Highervibe-wellness, without regard to its conflict of law provisions.
9. Changes to Terms and Conditions:
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website.